The purpose of these General Contract Conditions is to regulate the contractual relationship between TE ODIO RAYAO SL (hereinafter "the company/entity") and you (hereinafter "the client/user"), regarding the contracting and/or purchase of the products and/or articles carried out through the WWW web page. MARICASTANASHOP.COM (hereinafter, "the web page"), domain owned by TE ODIO RAYAO SL, a legally constituted company, with registered office at PLAÇA DE LA MERCÉ 4 07002 PALMA, BALEARES, provided with CIF/NIF number B04998274 and registered in the Illes Balears Mercantile Registry in Volume 2893, Folio 133,

Sheet 90798, Book  , Section 8.


If you are under 18 years of age, you cannot buy and/or contract any of the products on the website WWW.MARICASTANASHOP.COM. To purchase and/or contract any product and/or item on the website, you must be of legal age.

We recommend reading these general contracting conditions prior to making the purchase, since their acceptance is a prior and essential step for contracting. Prior to the start of the contracting procedure, the company/entity makes these general conditions available to you so that they can be stored and reproduced by you.

We inform you that an electronic file of these general contracting conditions is produced, which will be accessible to you at all times. All the information provided during the contracting process will be stored by the company, and you, prior to contracting and during the purchase process, may access, file and print these general contracting conditions for consultation.

We inform you in advance of those procedures that you must follow to accept these general contracting conditions. The procedures to contract the products offered are those that are described in these general conditions, as well as the specific ones that are indicated on the web during navigation, so that you as a client/user declare that you know and accept said procedures as necessary to acquire and/or contract the products offered on the website.

The contracting of our products may be formalized at your choice in any of the languages ​​available on the website. However, the language in which these general contracting conditions are formalized is Spanish.

The company/entity during the contracting procedure makes available adequate technical means to identify and correct errors. Any modification or correction of the data provided by you during browsing must be carried out according to the indications included on the website. This web page shows confirmation windows of the data provided, which eventually do not allow you to continue with the purchase or contract if the data entered does not have the correct format. In any case, before making the payment you will be able to view the selected products and the details of your order on the website so that, if necessary, you can modify the details of your order. If you detect an error after completing the payment process, you should contact customer service by phone: 685236382 or by email: maricastanapalma@gmail.com.

By providing your personal data, you give your express consent to the processing of this personal data for the purpose of acquiring and/or contracting the products on the website.

The online acquisition and/or contracting of the products offered by the company/entity through this website is subject to the provisions of these General Contract Conditions.

The acquisition and/or contracting of any of the products of the company/entity through the website requires acceptance of each and every one of the general contracting conditions and/or the particular conditions that apply to the products. purchased and/or contracted.

These General Conditions are subject to the provisions of Law 34/2002, on services of the information society and electronic commerce; Law 7/1998 on General Conditions of Contract; Royal Decree 1906/1999 which regulates telephone or electronic contracting with general conditions in development of article 5.3 of Law 7/1998; Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and the complementary laws that result from application.

For any questions, you can contact us at the email address: maricastanapalma@gmail.com.


This website is operated by:


CIF/NIF. B04998274


TEA HATE RAYAO SL sells the products I articles offered to through of the page WWW. MARICASTANASHOP.COM.

The company/entity has its registered office and/or establishment at PLAÇA DE LA MERCÉ 4 07002 PALMA, BALEARES.

I HATE YOU RAYAO SL is the owner of the domain and the website WWW.MARICASTANASHOP.COM.


The purpose of these contracting conditions is to regulate the conditions of sale of the products and/or items offered by the company/entity on this website. These conditions regulate the contractual relationship of sale and/or contracting generated between the company/entity and you at the moment you accept the corresponding box during the online purchase and/or contracting process.

The characteristics of the products purchased and/or contracted are reflected on the website.

The contracting by you of any of the products and/or articles through the WWW page. MARICASTANASHOP.COM entails the acceptance and subjection to these General Conditions of Contract and to the particular conditions that, if applicable, apply to the acquisition and/or contracting of each of the products and/or articles.

The prices applicable to the products and/or items purchased and/or contracted by you are those indicated on the website on the date of contracting and/or acquisition. VAT is included in the price

All the means and technical requirements that are needed to access the website and the products and/or items offered therein will be the sole responsibility of the user.

Once you access the website, to proceed with the acquisition and contracting of the different products or articles, you must follow all the indications and instructions contained in the website, completing for these purposes the required contracting conditions and other forms established for each product, which will imply the reading and acceptance of these General Conditions of Contract, as well as, where appropriate, the particular conditions that may apply.


The contracting of the products and/or articles must be done through the specific selection of the desired product and/or products through the purchase selection tools found on the website. Once the purchase request has been selected and verified, you must expressly accept the contracting conditions as they are shown on the web. From the moment of acceptance, you acquire the status of client/user of the company/entity. We recommend that you read these General Contract Conditions carefully, and print on paper or save the document in electronic format.

To contract any of the products on the website, you must register your personal and/or professional data. In some cases you must configure a username and password that allow you to access areas that require this prior identification. At the moment your personal data is registered on our website, or you contract one of our products, your personal and/or professional data are incorporated into our database, and will be used exclusively to process the sale of the product. product contracted during the selected period and send you information about offers for products similar to those purchased that may be of interest to you. At any time you can modify the data of your customer record (address, contact telephone number, email address, etc.).

Purchasing/contracting procedure:

1.-To start the contracting and/or acquisition of a product on the website, you must follow the instructions on the page and you must select the product and/or item that you are interested in acquiring or contracting.

You will be able to view and control the selected product and/or products by following the purchase and/or contracting instructions on the website. At the time of selecting the product and/or article on the website, you will be able to view the characteristics of the product and its price. We will also specify whether or not VAT is included in the final price of the selected product or item, and the contracting conditions, including information regarding shipping costs. VAT is included in the price.

Once the selection of products and/or articles has been completed, you must proceed with the payment. Before confirming the payment, we will inform you of the price of the products and/or items you have selected, specifying whether or not VAT is included in the final price of the selected product or item, the contracting conditions, including information regarding the delivery date of the product and/or selected products, and we will also indicate whether or not there are shipping costs, specifying the amount thereof. In any case, you will be informed of the shipping costs of the product and/or products that you have purchased in the event that these are not included in the final purchase or contracting price of the selected product or item.

In addition, you will receive information regarding the possibility of applying discounts. At this point you will be able to continue buying or making the payment and/or contracting.

2.-To contract and pay for the product you must fill out a form with the information requested. The data that is mandatory to proceed with the purchase and payment will be marked with an asterisk. You shall  determine shipment details by specifying a delivery address.

Once the mandatory personal data of the contracting and payment form has been implemented, you must accept the contracting and purchase conditions by checking the corresponding box. In addition, you must expressly accept the processing of your personal data for the purpose of acquiring and/or contracting the products on the website by checking the privacy policy and processing of personal data box.

You can also request, by checking the corresponding box, the receipt of newsletters and offers from the company/entity. And confirm the billing address.

3.-The form of payment accepted by the company/entity  is:


Master Card American Express Paypal.

4.- For the company/entity, the safety of its customers is essential […]. Therefore, in order to protect the transmission of confidential information, the website has a data encryption protocol through an SSL Security Certificate. SSL encryption technology protects financial transactions and the flow of data (name, address, credit card number, etc.), allowing operations to be carried out securely. For payment with Visa and Mastercard credit cards, the client must have activated the payment through CES (Secure Electronic Commerce). You will be able to distinguish if the Secure Electronic Commerce protocol is activated by the logos of VISA "Verified by VISA" and Mastercard "Mastercard Secure Code". In all operations the system performs a validation with the issuing bank of the card with which is being paid, asking for a key / PIN / signature / security code that the client must have, and that together with the card number, expiration date and the 3 digits on the back guarantee the security of the operation. We call this key / PIN / signature / security code CES Security Code or CES Secure Electronic Commerce Code. The customer's credit card details will be absolutely confidential (neither the company/entity nor third parties may have access to them).

In the event that payment by card is denied, the contracting of the product will be automatically cancelled, informing the customer of the cancellation by electronic means.

5.- Finally, you must confirm the contracting and/or acquisition of the selected products and/or items.


The product and/or article is offered on the website with the most exact description possible of its characteristics. In addition, this description includes information regarding the after-sales services for the contracted product or service, if any, and the conditions of the after-sales services. In any case, the commercial guarantees of the product or service, and their conditions, are reported.


At Maricastaña we offer you two methods when withdrawing your order:

A) Store pickup: place your order and pick it up at the store within 15 days.

B) Home delivery: do not move and receive your order at the door of your house paying the rate that suits your location. Remember that from €50 of purchase, 48h shipping is free




Peninsula and Balearic Islands

Balearic Islands express: 48 working hours


Peninsula and Balearic Islands

24h package


Canary Islands

3-5 business days


Remember that if you make an exchange or return, shipping costs are not refundable. The amount of the return shipping of the product will also be your responsibility.

Our store is not responsible for additional expenses of excise taxes at destination, customs or similar.


The offers are duly indicated. The products and/or items offered on the website will be available until any modification related to the product occurs, which will be notified one week in advance.


The client/user as contracting party acquires the status of consumer and user, and in accordance with art. 68 of RD 1/2007, of November 16, has the faculty or right of withdrawal, having a period of 14 days to do so. In accordance with art.71 of RD 1/2007, the object of this contract being the acquisition of a product, the period of days to exercise the right of withdrawal will begin to compute from the date of receipt of the product.

to exercise  he  right of withdrawal the client can use any of these means: a) By telephone at number 685236382.

b) By mail to the address PLAÇA DE LA MERCÉ 4, using the withdrawal form that the client can download here, and which can also be sent by email to maricastanapalma@gmail.com. In this case the client  You must put in the subject WITHDRAWAL FORM.

WITHDRAWAL FORM (You should only complete and send this form if you wish to withdraw from the contract)

TO THE ATTENTION OF: TE ODIO RAYAO SL with NIF/CIF: B04998274, address at: PLAÇA DE LA MERCÉ 4 07002

PALMA, BALEARIC ISLANDS, Phone: 685236382, Email: maricastanapalma@gmail.com

I hereby notify you that I withdraw from my sales contract for the following item or items with reference no.

Reference no.

Reference no.

Belonging to order no.:

With purchase date

Name of the buyer/s

Address of the buyer/s

If the shipping address is different from that of the buyer, you must fill in the following information:

Recipient's name

Recipient address

Signature of the consumer/s

Date 8/6/2021


Thanks for Maricastañear. We know that you made your order with enthusiasm and that it annoys that a garment does not meet the basic requirements that your body needs, that is why we offer you different possibilities.

A) Return.

Wrap your order making sure that the product reaches us in good condition and so another maricastañer can enjoy it.

For this return we need you to write us on a piece of paper or in the same package your order number, and the name with which it was made.

Once wrapped and for it to reach us you have two options:

1. Use our returns platform (Cost €4.95) and follow the instructions .

2. Or choose the transport company that suits you best since the shipping costs are at your expense.

This is the address of the store, it is the one you should write on the package:

Maricastaña Store

Plaza de la Mercé 4 bjs

07002 Palma Balearic Islands

Once we receive the package and check the status of the product, we will proceed to the return.

Remember that once done, the time it takes for the money to be returned to your account will depend on your payment method and can take from 24h to 72h, after the package is processed.

B) Change.

"I'm cool but I'd like another size" don't worry, place a new order with the correct size and return the unwanted size following the steps indicated in option A. If you still have questions after these steps, write to us at maricastanapalmaonline@gmail.com . We will do our best to facilitate this process.

Last but not least, remember that you have 15 days from delivery to return your order. After that period, we do not accept returns except in situations previously agreed upon and based on weight.


If you are a professional or businessman, in no case will the provisions of Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users. In any case, if you are a professional or businessperson, the clause relating to the right of withdrawal and/or return will not apply to this contract.


The contracts will be understood as entered into and will produce all the effects provided for by the legal system when the consent and the other requirements necessary for their validity are met, and will be governed by the provisions of Law 34/2002, of July 11, on services of the information society and electronic commerce (LSSI), art. 23 and 24, in the Civil Code, in the Commercial Code and in the other applicable civil or commercial regulations. If you have the status of consumer, this contract will be understood as concluded in the place where you have your habitual residence. If you are a professional or businessman, this contract shall be understood to be entered into in the town of the registered office and/or establishment of the company/entity.


The company/entity reserves the right to modify or replace these contracting conditions if there are new economic, commercial, regulatory and/or extraordinary circumstances that affect the sale of the product and/or provision of the service and/or aspects related to the same ones that justify the modification of these conditions. Unilateral modifications of these conditions for justified reasons will in no case affect the contracting conditions of those products, services or promotions that have been contracted prior to any modification.


The company/entity will not be responsible for problems arising from lack of access or problems inherent to Internet connectivity or electricity networks when these originate from causes beyond its control or from causes that could not have been foreseen. by the parties or that, even if foreseeable, the company/entity has made all reasonable efforts to avoid them or that they were considered as fortuitous causes or force majeure.

The company/entity will in no case be responsible for the delay in the execution of its obligations or for the non-execution of the same, if this breach was motivated by reasons of force majeure, in accordance with the provisions of article 1,105 of the Civil Code. This circumstance will be communicated to the other party in the shortest possible time. The agreed delivery times will be extended by at least the period of time that the cause of force majeure lasted. If the cause of force majeure lasts for more than three (3) months, either party may terminate these contract conditions.


I HATE YOU RAYAO SL is the owner of the domain and the website WWW.MARICASTANASHOP.COM. The trademark is duly registered in the name of TE ODIO RAYAO SL. Likewise, the website WWW.MARICASTANASHOP.COM including, but not limited to, its programming, editing, compilation, designs, logos, text and/or graphics, are the property of TE ODIO RAYAO SL, and is protected by the regulations national and international on intellectual and industrial property. Therefore, the owner of the rights expressly prohibits the use or reproduction, partial or total (by any physical or electronic means), by third parties, unless there is an agreement or written authorization in this regard.

Access by the user to the website does not grant any property rights over it. TE ODIO RAYAO SL will exercise the legal actions provided for by law against those who knowingly and without authorization carry out any of the detailed acts.


These general conditions will be governed and interpreted in accordance with Spanish legislation in that which is not expressly established. The parties submit to the jurisdiction of the competent Courts and Tribunals for any questions that may arise or actions to be exercised derived from the provision of the web service and its services and contents, and on the interpretation, application, compliance or breach of the provisions in these general conditions. In the event that the user has the status of consumer, the corresponding Courts and Tribunals will be competent as provided in the current consumer regulations.


In accordance with the provisions of the General Data Protection Regulation RGPD EU 679/2016 and Organic Law 3/2018 of December 5, Protection of Personal Data and Guarantee of Digital Rights, the following treatment information is provided of your personal data: Responsible: TE ODIO RAYAO SL NIF/CIF: B04998274 ADDRESS: PLAÇA DE LA MERCÉ 4, ZIP: 07002 PALMA, PHONE 685236382, EMAIL: maricastanapalma@gmail.com. . PURPOSE: At TE ODIO RAYAO SL we process the information you provide us with in order to sell the contracted products, bill them and manage the sending of information and commercial prospecting. In order to be able to offer you the services according to your interests, we will prepare a commercial profile based on the information provided. No automated decisions will be made based on said profile. The personal data provided will be kept, as long as the commercial relationship is maintained and its deletion is not requested, for a period of 5 years from the last contracting and/or purchase made by you. In any case, your personal data will be kept as long as they are useful for the indicated purpose, and, in any case, during the legal terms and for the time necessary to attend to possible responsibilities arising from the treatment. LEGITIMATION: The processing of your personal data is based on the execution of a contract in which the interested party is a party or for the application at his request of pre-contractual measures, and in any case you have given your consent to process your data. of a personal nature with one or more specific purposes, in accordance with the provisions of GDPR EU 679/2016 (ART. 6.1.A.B) and Organic Law 3/2018 of December 5, (LOPDPGDD). The Information Society Services Law 34/2002, articles 20 and 21, is applicable to the sending of commercial offers through telecommunications. The prospective offer of products and services is based on the consent that is requested without, in any case, the withdrawal of this consent conditions the contract for the purchase of the product and/or provision of the service. There is an obligation to provide personal data and otherwise the service cannot be provided and/or the product sold and/or the requested offer provided. There is an obligation to provide consent to be able to make prospective offers and send you commercial information. RECIPIENTS: The data will not be communicated to any third party outside the Entity, except legal obligation. However, we inform you that third-party providers may have access to your personal data, as treatment managers, within the framework of the provision of a service for the Entity Responsible for Treatment. In addition to the foregoing, the Entity may make transfers or communications of personal data to meet its obligations before the Public Administrations in the cases that are required in accordance with current legislation. There is no forecast of data transfer to third countries. RIGHTS: Interested persons have the right to obtain access to their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected. In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims. Likewise, and for reasons related to their particular situation, the interested parties may oppose the processing of their data in which case their personal information will no longer be processed, for those purposes with respect to which they have expressed their opposition. When technically possible, the interested party may request the portability of their data to another Data Controller. To exercise these rights, in accordance with current legislation, interested parties can contact by postal mail, attaching a copy of a document proving their identity (DNI), to TE ODIO RAYAO SL at PLAÇA DE LA MERCÉ 4, CP: 07002 PALMA or to the email maricastanapalma@gmail.com. You have the right to file a Claim with the Control Authority: Spanish Data Protection Agency (www.agpd.es). Origin of the Personal Data: the interested party.